Shipping policy
ELIZAVET GONZALEZ
Thank you for shopping with ELIZAVET GONZALEZ. We focus on providing high-quality bag products and standardized shipping services for global buyers. Our team adheres to strict packaging and dispatching protocols to ensure every order is correctly fulfilled, well-protected during transit, and delivered within a reasonable and promised time frame.
1. Order Processing Time
Our warehouse team processes all verified and confirmed orders within 1-3 business days, excluding weekends and official public holidays. During peak sales seasons, promotional campaigns or unexpected order surges, standard processing schedules may be moderately extended. We will send timely email notifications to all customers once noticeable shipping delays occur to keep buyers updated on order status.
2. Shipping Fees and Delivery Estimation
All applicable shipping fees will be automatically calculated and clearly displayed on the checkout page before payment completion, ensuring full transparency of logistics costs for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are estimated values and not guaranteed. Actual delivery progress may fluctuate due to logistics carrier delays, customs clearance procedures, severe weather conditions, regional logistical limitations and national holiday arrangements.
3. Shipment Confirmation and Tracking Service
Once your bag order is successfully dispatched from our warehouse, you will receive an official shipment confirmation email equipped with complete tracking codes and logistics inquiry information.
Tracking data and real-time parcel movement updates usually become accessible for query within 24-48 hours after the logistics carrier picks up your package.
4. Incorrect Shipping Address Liability
Customers are solely responsible for double-checking and confirming the accuracy and completeness of their shipping address during the checkout process.
ELIZAVET GONZALEZ assumes no liability for misdelivered, undeliverable or lost parcels caused by wrong or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require additional reshipping fees, which shall be borne entirely by the customer.
5. Lost or Damaged Parcel Handling Rules
We offer professional after-sales support for logistics abnormalities. If your parcel goes missing during transit, please contact our customer support team within 7 days of your scheduled expected delivery date to initiate an investigation.
If your bag products arrive with structural damage, surface scratches or broken packaging, please reach out to our service team within 48 hours upon delivery. You are required to provide clear photos of damaged items and original packaging for verification. Our team will review your case thoroughly and resolve the issue as promptly as possible.
6. Product Maintenance & International Shipping Regulations
Each bag product comes with exclusive care and maintenance instructions. Customers should follow the official guidelines for daily use, cleaning and storage. ELIZAVET GONZALEZ is not responsible for product damage caused by improper maintenance, unauthorized alteration, incorrect cleaning methods or personal misuse of products.
For all international cross-border shipments, destination countries may levy customs duties, import taxes and other clearance fees based on local policies. All such extra charges are the customer’s sole obligation and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any inquiries or concerns regarding this Shipping Policy or your order logistics status, please feel free to contact us through the official details below:
Trade Name: ELIZAVET GONZALEZ
Phone number: +1 773-351-9836
Email: info@eahvoyage.shop
Physical address: 9009 Tobias Ave, Panorama City, CA 91402, United States